Get ahead with reputation management. It isn’t just for big brands ❗️small businesses need to know what their customers are saying about them too 😲
Set up a Google alert for your business so that you know when new articles which mention you are posted - and don’t forget about social media monitoring tools too.
If you're aware of the chatter, you can become part of the conversation, fix problems that arise and keep your business’s reputation as squeaky clean as possible.
You should also be aware of the reasons customers complain about businesses, so that you can better protect yourself from public backlash..